mars is hiring for
end of may 2023!
Position: Entry level electronics repair technician (phones, gaming controllers, laptop screens)
HOURS: up to 10 hours
Compensation: $21/hour
Location : mobile repairs, done from own vehicle. Union and Essex County.
Requirements: must own a phone, a vehicle. Customer Service experience.
perfect for someone who wants learn new skills and grow alongside mars repairs.
Who We Are
mars repairs is a new jersey tech repair company who is passionate about making a difference in the repair industry and on the environment. we are committed to delivering high quality repairs and customer service to all our customers. we want our customers to feel like they can depend on us to have their tech up and running so they can go back to running their business, studying for school, communicating with their loved ones or even gaming to de-stress.
What You Will Do in This Role
tasks include but not limited to:
checking appointments scheduled ahead of time in order to prepare for each appointment with proper tools, parts & research.
rescheduling appointments for customers as needed. Schedule follow ups as needed.
repairing customers devices to mars repairs standards.
upselling accessories such as phone cases, chargers, screen protectors and more.
providing warranty support of the repair.
Providing customer with proper expectations before the repair.
informing customer of warranty rights.
Properly documenting details of the repair such as device type, condition, colors, unique characteristics, things to keep in mind off and more.
Driving tasks include:
device pick-up/drop off
inventory order pick-ups (Wayne, NJ)
driving too and from customers repair location
95% OF DRIVING WILL BE UNION COUNTY AND ESSEX COUNTY.
What You Will Need for This Role
must be organized and a self starter.
musT SPEAK ENGLISH AND SPANISH.
must be able to speak to customer and vendors in a professional matter. must be able to communicate with precision to reach specific goals.
must enjoy helping others.
Must hold a current, valid, and unrestricted driver’s license.
Basic computer skills; understand how to use phone applications.
Willing to work flexible hours, including evenings and weekends.
Willing to travel periodically to support business needs.
MINIMUM 1 YEAR EXPERIENCE IN CUSTOMER SERVICE.
WhAT YOUR DAY TO DAY WILL LOOK LIKE:
90% WILL BE DRIVING WHICH IS SCHEDULED IN ADVANCE. THIS WILL BE YOUR BASE work.
10% OF YOUR JOB WILL BE REMOTE FROM A PHONE/LAPTOP in order to prepare accordingly for all appointments.
What Skills You Will Use in This Role
electronic repair skills, troubleshooting skills, Customer Service, Interpersonal Communication, scheduling software, Quality Documentation, Self-Starter, Teamwork, Working Independently, Written Communication.