mars is hiring for
end of may 2023!
Position: remote customer service rep
HOURS: up to10 HOURS A WEEK TO START BUT WILL GROW AS PER DEMAND.
Compensation: $15 an hour
Location : work from home. must live in union county for driving responsibilities.
Requirements: must own a laptop and a vehicle. must be able to work in the u.s. PHONE WILL BE PROVIDED BY MARS REPAIRS.
perfect for someone who wants to make occasional money and has the open availability TO DO SO.
GREAT FOR STUDENTS OR STAY AT HOME MOMS/DADS.
Who We Are
mars repairs is a new jersey tech repair company who is passionate about making a difference in the repair industry and on the environment. we are committed to delivering high quality repairs and customer service to all our customers. we want our customers to feel like they can depend on us to have their tech up and running so they can go back to running their business, studying for school, communicating with their loved ones or even gaming to de-stress.
What You Will Do in This Role
Remote work from home tasks include:
answering new customer inquiries on various platforms (Phone call, text, whatsapp, instagram, yelp)
scheduling appointments or guiding customers to self booking.
keep customers updated on repair status.
Driving tasks include:
device pick-up/drop off
inventory order pick-ups
other business related errands
98% OF DRIVING WILL BE UNION COUNTY AND ESSEX COUNTY. 3% may be to our supplier in Wayne, NJ.
What You Will Need for This Role
must be organized and a self starter.
musT SPEAK ENGLISH AND SPANISH.
must be able to speak to customer and vendors in a professional matter. must be able to communicate with precision to reach specific goals.
must enjoy helping others.
Must hold a current, valid, and unrestricted driver’s license.
Basic computer skills; understand social media accounts and how to access customer inquiries.
Willing to work flexible hours, including evenings and weekends.
Willing to travel periodically to support business needs.
MINIMUM 1 YEAR EXPERIENCE IN CUSTOMER SERVICE.
WhAT YOUR DAY TO DAY WILL LOOK LIKE:
15% WILL BE DRIVING WHICH IS SCHEDULED IN ADVANCE. THIS WILL BE YOUR BASE HOURS.
85% OF YOUR JOB WILL BE REMOTE FROM A PHONE/LAPTOP. THIS WILL VARY. SCHEDULE WILL MOST LIKELY BE 12PM TO 7PM ON CALL (Negotiable).
WEEKENDS WILL RARELY BE REQUIRED AT FIRST BUT MAY BE REQUIRED AS THE POSITION GROWS.
What Skills You Will Use in This Role
Customer Service, Interpersonal Communication, scheduling software, Quality Documentation, Self-Starter, Teamwork, Troubleshooting, Working Independently, Written Communication.